Cookie Policy
Last Updated: January 2025
This policy is effective as of January 15, 2025
Understanding How We Track Data
We're going to be straight with you. When you visit super-nexora.com, we collect certain information through tracking technologies. Not because we're nosy, but because it helps us make your experience better and understand how people actually use our expense management platform.
This policy breaks down exactly what we track, why we do it, and how you can control what information gets collected. We believe in transparency — you should know what's happening with your data.
What Are Cookies Anyway?
Cookies are small text files that websites place on your device. Think of them as digital sticky notes that help websites remember things about you between visits. They're not programs and can't carry viruses or access information on your computer.
When you visit our site, these files store bits of information like your preferences, login status, or which pages you've viewed. Next time you come back, the site reads these notes and can tailor your experience accordingly.
We use several types of tracking technologies beyond traditional cookies — including web beacons, pixels, and local storage. They all serve similar purposes but work in slightly different ways.
Types of Tracking We Use
Essential Tracking
These are the ones we absolutely need to make the site work properly. Without them, basic functions like navigating between pages or accessing secure areas would break.
You can't really opt out of these because they're fundamental to the platform functioning. But they don't track your browsing behavior outside our site.
Functional Tracking
These remember your choices and preferences. Language settings, display preferences, form data you've entered — all the stuff that makes returning to the site feel seamless rather than starting from scratch every time.
We use these to save you time and frustration. They're optional but make for a much smoother experience.
Analytics Tracking
Here's where we learn how people actually use the platform. Which features get clicked most? Where do people get stuck? What pages do they spend time on?
This data is anonymized and aggregated. We're looking at patterns across all users, not tracking individual journeys in detail. It helps us figure out what's working and what needs improvement.
Marketing Tracking
These track your activity across different sites to show you relevant ads and measure campaign effectiveness. They're the most intrusive type, which is why many people choose to block them.
We use them to understand which marketing channels bring in actual users and to avoid showing you the same ad a hundred times. You can disable these without affecting your ability to use SuperNexora.
Specific Ways We Use Tracking Data
Session Management
When you log into your SuperNexora account, we need to remember that you're logged in as you move between pages. Otherwise you'd have to enter your password on every single page. Session cookies handle this.
User Preferences
If you customize dashboard views, set notification preferences, or choose specific report formats, we store those choices so they persist across sessions. Nobody wants to reconfigure their workspace every time they log in.
Performance Monitoring
We track page load times, error rates, and feature usage patterns. This helps us identify technical issues before they become major problems and prioritize which features need optimization work.
Security Protection
Some tracking helps us detect suspicious activity like repeated failed login attempts or unusual access patterns that might indicate a security threat. This protects both your data and our platform.
Product Development
Understanding which features get heavy use versus which ones sit ignored helps us make smarter decisions about where to invest development resources. We'd rather build things people actually need.
How to Control Cookie Tracking
You have several options for managing how we track your activity. The most straightforward is through your browser settings — every major browser lets you block cookies entirely or selectively.
Keep in mind that blocking all cookies will break some site functionality. You won't be able to stay logged in, and certain features simply won't work. But the choice is yours.
Each browser has slightly different steps for managing cookies, but you'll typically find these settings under Privacy or Security preferences. Most browsers also offer private or incognito modes that don't save cookies after you close the session.
Third-Party Tracking
We work with several third-party services that place their own tracking technologies on our site. These include analytics providers, payment processors, and occasionally advertising platforms.
These services have their own privacy policies and data practices. We try to work only with reputable providers, but we don't have direct control over their tracking methods.
- Analytics services that help us understand user behavior patterns
- Payment processors that handle transaction security
- Customer support tools that enable chat and help features
- Email service providers for communication tracking
- Content delivery networks that speed up page loading
You can block third-party cookies specifically in most browsers, which prevents these external services from tracking you while still allowing our first-party cookies to function.
Data Retention Periods:
Different types of tracking data get stored for different lengths of time. Session cookies typically expire when you close your browser. Preference cookies might last for months or years so we don't forget your settings.
Analytics data gets aggregated and anonymized after 90 days. Marketing cookies usually expire after 30 to 90 days, though this varies by provider.
You can clear stored cookies manually at any time through your browser settings. This forces a fresh start but also means losing any saved preferences or login sessions.
Mobile App Tracking
If you use our mobile applications, we collect similar types of information but through different mechanisms. Mobile apps use device identifiers and SDKs rather than traditional cookies.
You can control mobile tracking through your device's privacy settings. Both iOS and Android offer options to limit ad tracking and reset your advertising identifier.
Mobile tracking helps us understand app performance, crash reports, and usage patterns specific to mobile devices. The principles remain the same — we're trying to improve the product and understand user behavior.
Updates to This Policy
Tracking technologies evolve pretty quickly. New methods emerge, regulations change, and we occasionally add new features that require different types of data collection.
When we make significant changes to how we track user data, we'll update this policy and change the "Last Updated" date at the top. For major changes, we might send an email notification or display a banner when you visit the site.
We recommend checking back occasionally if you're concerned about data tracking. The date at the top tells you when we last revised the policy.
Your Rights and Options
Depending on where you're located, various privacy laws give you specific rights regarding tracking and data collection. These might include the right to access what data we've collected, request deletion, or opt out of certain types of tracking.
We respect these rights and will work with you to accommodate reasonable requests. Some limitations apply — we can't delete data we're legally required to keep, and removing all tracking might make the platform unusable.
But we believe you should have meaningful control over your personal information. If you have concerns about how we're tracking your activity, reach out and we'll discuss your options.
Questions About Our Cookie Policy?
If something in this policy doesn't make sense or you want more details about specific tracking methods, we're happy to clarify.
Email: info@super-nexora.com
Phone: +886 2 2951 8113
Address: 330, Taiwan, Taoyuan City, Taoyuan District, Zhongzheng Rd, 1210號2樓
We try to respond to privacy-related inquiries within a few business days. For urgent matters, calling is usually faster than email.